Bilingual Customer Service Representative
Pickering, Ontario (Head Office)

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd. (TSX: GSY), is a Canadian point-of-sale consumer finance and technology company, which enables over 3,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the Powersports, automotive, retail, home improvement, and health sectors, while processing over $6 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

LC Loans is a front-line customer support department. This is a business-to-consumer role to help assist LendCare customers with any questions and support regarding their personal loans.

We are looking for Bilingual Customer Support Representatives who want to join a team of professionals to deliver exceptional service for our customers across Canada. The successful individual would have a customer service background and enjoy working in a professional team environment. Organizational skills and attention to detail is a must.


  • Work as part of our team to provide exemplary customer service and ensure that our customers are always receiving a superior customer experience during every interaction
  • Responding to customer questions and requests (both through telephone, chat, and email)
  • Ability to identify the customers' needs and efficiently resolve inquiries
  • Take accountability to solve issues from beginning to end
  • Demonstrate comprehensive knowledge of our services


  • Fluent in both English and French
  • Financial services background is an asset
  • 1-year experience working inbound customer service or sales roles is preferred
  • Excellent verbal and written communication skills
  • Proven interpersonal and organizational skills
  • Strong attention to detail
  • Excellent problem-solving skills
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)

Shifts vary from 9:00am-9:00pm Monday to Friday and occasional Saturdays

Job Types: Full-time, Permanent

Additional pay:

  • Commission pay


  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off


  • 8 hour shift


  • customer service: 1 year (required)


  • English and French (required)
  • Hiring 1 candidate for this role

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Get approved for financing today!

Get approved for financing today!

Whether you are an existing client or brand new to LendCare, you can access financing for automotive repairs, healthcare (including dental and vision), and trips to the vet.

You can learn more about—and apply for—our current consumer financing programs below.

Conditions Apply