26 May 2020
Many provinces have re-opened powersports and car dealerships as part of their COVID-19 phased economic recovery plans. At LendCare, we’ve put together a list of tips to ensure you and your customers remain safe and COVID-free during test drives.
Before the test drive:
Ensure all staff are properly trained when conducting touchless test drive
Conduct a virtual tour of the vehicle before scheduling a remote test drive
Collect a copy of the customer's driver's licence electronically
Have customer provide their information (phone number and email) in case contact tracking is required
Ensure the customer agrees they will test drive the vehicle alone
Thoroughly sanitize the vehicle according to your region's Motor Vehicle Industry Council sanitization checklist if available
Leave sanitization wipes & hand sanitizer in the vehicle for the customer
During the test drive:
Use PPE i.e. face mask covering the nose and mouth and gloves
When possible take the vehicle to the customer's residence as identified on their licence to prevent fraud
In the case of test drive at the dealership, use a lock box with the keys inside for the customer
After the test drive:
Confirm that the customer has sanitized the surfaces they touched
Sanitize the vehicle immediately upon returning to the dealership
Whether you are an existing client or brand new to LendCare, you can access financing for automotive repairs, healthcare (including dental and vision), and trips to the vet.
You can learn more about—and apply for—our current consumer financing programs below.