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26 May 2020

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COVID-19 Guidelines: Touchless test drive for your customers

Many provinces have re-opened powersports and car dealerships as part of their COVID-19 phased economic recovery plans. At LendCare, we’ve put together a list of tips to ensure you and your customers remain safe and COVID-free during test drives.

Before the test drive:

  • Ensure all staff are properly trained when conducting touchless test drive

  • Conduct a virtual tour of the vehicle before scheduling a remote test drive

  • Collect a copy of the customer's driver's licence electronically

  • Have customer provide their information (phone number and email) in case contact tracking is required

  • Ensure the customer agrees they will test drive the vehicle alone

  • Thoroughly sanitize the vehicle according to your region's Motor Vehicle Industry Council sanitization checklist if available

  • Leave sanitization wipes & hand sanitizer in the vehicle for the customer

During the test drive:

  • Use PPE i.e. face mask covering the nose and mouth and gloves

  • When possible take the vehicle to the customer's residence as identified on their licence to prevent fraud

  • In the case of test drive at the dealership, use a lock box with the keys inside for the customer

After the test drive:

  • Confirm that the customer has sanitized the surfaces they touched

  • Sanitize the vehicle immediately upon returning to the dealership


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